FAQs


We regret that local pick-up service is not available at the moment. Our goods are stored at our local warehouse which is inaccessible to the public.

Drone Art products available in stock are shipped out via express shipping either provided by DHL or UPS or any other forwarder based on the selection made during the checkout process. In special cases we may ship with other carefully selected service partners. In such case you will be notified ahead of the shipment.

Orders are usually processed within 24 hours during weekdays or the following workday. Shipping via DHL or UPS usually takes between 3 to 5 working days. Shipping time for other providers is indicated during the checkout process.  Tracking information is provided for all orders shipped except mentioned otherwise during the checkout process.

Starting from February 2018 all shipping rates are calculated by our logistic partner Easyship based on a table and are accurate. Although we ship worldwide, we may at our discretion, request additional shipping fees if the products are being delivered in remote areas where our standard rates do not cover the actual transportation cost. In such case, we will inform you through a separate email before we ship out the goods to you.

PayPal is currently the preferred method of payment at the Drone Art shop. It is one of the most accepted forms of payment worldwide that offers protection to you as a customer.

At the final step of the checkout procedure, you will be automatically redirected to PayPal to complete the transaction. If you don’t have a PayPal account yet, setup is secure, quick, easy and free. Don’t want to create a new account with PayPal? PayPal offers to process your payment without the need of creating a new account.

From early 2018 onward you will be offered additional payment options during the checkout process including Apple Pay and direct credit card payments via Stripe.