Terms & Conditions

Below you will find a summary of our general terms and conditions which you need to read carefully and agree to before placing an online-order with us. While customer satisfaction and product quality is our general policy there might still be situations where conflicts may arise. If you should have any concerns or questions concerning these terms or your personal privacy, please have us contacted.

General

The following terms and conditions govern your use of the website http://www.droneart.com operated by CEI Electronic International (HK) Limited (“we”). Please read this carefully before using this website and making any purchase.

Use

If you created a user account with us, you should keep the user name and password of your account confidential and shall not disclose such to anybody. You are liable for all purchases through your account even though you may not have made those transactions personally.

We only sell to customer who is over 18 of age and by placing an order, you confirm that you are over 18 years of age.

Order

An order is only an offer on your part to purchase the relevant goods from us. An order is submitted when the payment transaction is successfully completed during the checkout and once an order is submitted, it is irrevocable except as stated in these terms and conditions. Your order for the goods is subject to our acceptance of such goods and our acceptance is in the form of an email from us confirming that the goods have been despatched. We are not bound to supply goods which have not been accepted. Any acknowledgement of receipt of order is not an acceptance and any acceptance of an item contained in an order is not acceptance of other items covered by the same order.

Before submitting an order, you should ensure that the goods are suitable for your purpose and they are in line with requirements and regulations for those goods in your jurisdiction. No warranty or representation is given by us in relation thereto.

Pricing

We will try our best to ensure that the prices of goods in our website are as accurate as possible but it is possible that prices may be misprinted or prices may have been changed between your submission of the order and our acceptance of the same. In case the price of an item indicated on our website is higher than the actual price, we will charge you at the lower price and in case the actual price is higher, we will inform you of the actual price and you can either cancel the order for such item or pay the shortfall to purchase such item at the higher price.

Prices in our website may be or may not be exclusive of tax, custom duties or brokerage fees. If you live outside Hong Kong or the US, you may be subjected to custom duties, taxes and brokerage fees. Please contact your local customs office for more details of customs duties and taxes due on the goods. A commercial invoice will be included in each shipment which can be presented for customs purposes. We will not prepare any certificates of origin or movement certificates.

Payment

We accept payment via Paypal or Stripe. Payment will be collected from you upon the submission of your order but if your order is not accepted or is cancelled in accordance with the provisions of these terms and conditions, or the actual price is lower, the payment collected or the surplus will be refunded through Paypal or Stripe respectively.

Delivery

Delivery is made depending on your preferred choice during the cart checkout process. Our prices set out in the website do not include delivery charges. An auto-calculated delivery charge is added to the total price prior to your submission of the order. If the estimate delivery charge is insufficient, we will contact you by email and you can choose to pay the shortfall or cancel the order in which case any payment will be refunded.

Subject to availability of the goods, shipment to the following places will normally take 3-10 days or as mentioned during the cart checkout process.

Please note the above and all estimate delivery dates, if any, stated in the acknowledgement or acceptance of order are estimates only and we shall not be liable in the event the goods are not delivered on schedule.

Delivery shall be to the shipping address as set out in your order and in the event the courier is not able to deliver to this address for whatever reason, we reserve the right to charge additional delivery charges.

In the event any item ordered by you is not in stock and/or we are not able to despatch any item contained in your order within 14 days, we will notify you by email and you will be given an opportunity to cancel the order for such item. If you choose to cancel your order for such item, the payment for such item and the related delivery charge will be refunded to you. If you choose to keep the order for such item, we will supply the item to you as soon as it is in stock.

Ownership and Risk

All ownership, title and risk of loss and/or damage to the goods you have purchased shall pass to you at the point in time when the goods left our warehouse. In case of loss or damage to the goods purchased in transit, our liability will be limited to the compensation we are able to obtain from the courier.

Return

All goods sold are not returnable unless they are faulty in which case all original packing and accessories will have to be returned at the same time.

If any item delivered to you is faulty, you should contact us within 7 days of your receipt of such item by sending to us a support ticket which can be opened here. The fault of such item should be stated in the support ticket. We will then contact you to provide you with the details on how to return the item to us. Please read our Warranty and Replacement Policy before sending a support ticket to us.

We have the choice of repairing the faulty item returned to us, replace it or refund to you the price of such item by Paypal.

Warranty

We warrant that the description and/or specification of all goods sold by us will not be materially different from those as published on our website and is free from material and manufacturing defect. Please refer to our Warranty and Replacement Policy for the terms and conditions covered.

Privacy and Personal Data

We are committed to protecting your privacy based on GDPR. Any user information and information on your orders collected by us will be used solely for the purpose of processing your order and for our marketing of our other products to you.

We will need to pass your personal data to third party solely for the purpose of fulfilling your order, e.g. to the courier for delivery or to process payment but we will not pass your data to any third party not connection with the supply of goods to you. We will take reasonable precautions to keep the details of your order and payment secured, but we shall not be liable for any losses caused as a result of unauthorised access to information provided by you. For details please refer to our privacy and cookie policy respectively.

Governing Law

These terms and conditions and our supply of the goods to you in this website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.