This topic contains 3 replies, has 2 voices, and was last updated by  Chris 2 months ago.

  • Author
    Posts
  • #12268

    Jim Wienckowski
    Participant

    I have been trying to find out the status of an order but no one will get back to me.

    I filled out tickets but nothing. You took my money! No product and no one will talk to me.

  • #12270

    Chris
    Moderator

    Hi there Jim.

    As from what I know, Jamie has already responded earlier today to on of your tickets. Please do take a look again. Keep in mind that our office is located in a complete different time zone (GMT +8), hence there is a “normal” time disadvantage or advantage depending on where you are located at. There is nothing to worry about, your items are shipped as they have been ordered.

    Hope it helps. Please also consider not to open too many support tickets for the same issue as this can contribute in some way or another to a potential delay in solving your request.

    Best regards,
    Chris aka MatLi

  • #12279

    Chris
    Moderator

    I have been trying to find out the status of an order but no one will get back to me.

    I filled out tickets but nothing. You took my money! No product and no one will talk to me.

    Hi Jim.
    Just received feedback from our shipping team. They identified that an email including tracking details has been sent you the very same day the order was placed.  The order shipped the same day.
    Perhaps the email has been delivered into your email spam folder. Kindly check your spam folder. Attached a copy for your reference (tracking details a blurred for privacy concerns). Let me know in case you need any additional help. This information has also been added to your support ticket 🙂

    48b5d625-bc5a-4e2a-8913-852182a115f8 (1)

    Best regards,
    Chris aka MatLi

  • #12286

    Chris
    Moderator

    Hi Jim. Everything okay with your order now – have you received your T-Shirt? Let me know in case you need further assistance.

    Best regards,
    Chris aka MatLi

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